Amazon Connect Contact Center is a cloud-based service that allows companies to provide efficient customer service at an affordable pric...
Amazon Connect Contact Center is a cloud-based service that allows companies to provide efficient customer service at an affordable price.
Amazon Web Services Announces Amazon Connect, a contact center cloud-based service that allows companies to provide efficient customer service, at a reasonable cost. Amazon Connect uses the same technology used by Amazon's customer service and offers the possibility to activate a full contact center in minutes, without the costs and complexity that would be encountered by implementing software and hardware owners.
Start your own contact center with Amazon Connect is quick and easy: just a fact few clicks on the AWS Management Console to configure a Virtual Contact Center suited to individual needs. Among the advantages offered by the service, ease of use and cost optimization, guaranteed by the possibility to pay only the actual operating time. In fact, there are no payments or long-term commitments and no infrastructure to manage with Amazon Connect; customers pay only what they use most any associated telephony services. The contact center is the most important asset of a company for its relations with customers, but the case of an infrastructure that is normally very complex and expensive.
The companies are often forced to invest in complex hardware and software systems that can take months or even years to be implemented, require specialized expertise for their configuration, and for every possible troubleshooting and have inflexible difficult licenses to scale as the real needs.
With Amazon Connect, however, it is quite different. Customers can set up and configure a "Virtual Contact Center" in minutes. There is no infrastructure to manage so customers can scale the service as they see fit according to their actual needs. The user interface has been structured to be simple and intuitive, accessible, that is, to all and not only to experienced staff.
An easy, flexible and scalable, which aims to offer companies a turnkey package at an affordable cost.
